FAQ

Questions worth answering

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Is the free version actually usable?

Yes. There is no limit on panes and nothing expires. Plain-language input, the state marks and the overview of every terminal are all in the free plan. Connect the Claude Code or Ollama you already run.

What do I get for Pro?

Both plans give you unlimited panes. Pro adds hosted AI with no key to set up, voice input, the step-by-step guide and resuming your last session, and lets you reach the panes running on your Mac from your iPhone and iPad, with the waiting notices following you there.

Do I need my own Claude Code subscription?

Yes. Ultenix is where Claude Code runs; the Claude Code subscription itself is between you and Anthropic. Ultenix walks you through installing it.

Do I have to set up the AI to use Claude Code?

No. “Connect the AI” in the welcome guide is for the Ultenix AI bar. Claude Code is started by typing claude in the terminal and works regardless of that setting, even if the AI bar is connected to Ollama. The setup guide walks through every step.

Is my voice sent anywhere?

No. Transcription runs on your Mac. The first run downloads a small model file (about 57MB).

Can I move over from iTerm2?

You can import saved arrangements (how windows are split, and their working directories) and then save and restore them as Ultenix layouts.

What do I need to run it?

macOS 11 or later, on both Apple silicon and Intel. The iPhone and iPad apps are not published yet.

How long is the trial?

Pro features are free for 14 days. When the trial ends the app keeps working as the free terminal.

How many Macs can one license cover?

Up to three. If you go over, release an old device and the new one can take its place.

How do I cancel?

Any time. Billing stops at the next renewal and Pro stays active until the end of the period you paid for.

Can the AI break something by accident?

Commands that cannot be undone (deleting, overwriting, changing permissions) always stop for confirmation first. Nothing runs until you press the button.

Does it work offline?

The terminal works offline. Reaching it from your iPhone goes through our relay, so that needs a connection. The AI follows whatever you run; a local Ollama works with no connection at all.

Can I get an invoice or receipt?

Yes. Payments run through Stripe and the confirmation email links to your receipt. Contact us if you need a specific company name on it.

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